Careers at Zest

40 hours per week on a shift basis:
Mon-Fri 8am-7pm | Sat & BH 8am-5pm | Sun 10am-4pm

Role Overview

As a Customer Support Advisor you will be responsible for delivering exceptional customer experiences and ensuring every interaction leaves customers feeling valued, supported, and satisfied. You’ll act as the voice of the customer, resolving queries, enhancing journeys, and contributing to a positive brand reputation.

Key Responsibilities

• Provide friendly, efficient, and professional support across multiple channels (phone, email, chat)
• Resolve customer queries, concerns, and complaints with empathy and a solution-focused approach
• Build strong relationships with customers to enhance loyalty and satisfaction
• Identify opportunities to improve the customer experience and proactively suggest solutions
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams (operations, sales, etc.) to ensure seamless service delivery
• Consistently meet or exceed service KPIs such as response times and customer satisfaction scores
• Act as a brand ambassador, promoting a positive and customer-first culture

Skills & Experience

• Previous experience in customer service, customer experience, or a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional under pressure
• A positive, proactive attitude with a genuine passion for helping people
• Comfortable using customer service systems and digital tools

What We're Looking For

• A customer-first mindset with a passion for creating great experiences
• Someone who thrives in a fast-paced, team-oriented environment
• A natural communicator who can build rapport quickly
• A proactive individual who takes ownership and initiative

Desirable (Optional)

• Experience in car rental / travel / hospitality industry
• Familiarity with CRM systems
• Multilingual skills

Summary

This role is perfect for someone who enjoys helping people, solving problems, and making a real impact on customer satisfaction. As a Customer Support Advisor, you’ll play a key part in shaping how customers feel about the brand - turning everyday interactions into positive, memorable experiences.

Hours: 40

Holiday Entitlement: 33 days inc Bank Holiday

Closing date for applications: 31/07/2026

jobs@zestcarrental.com