We listen to our customers’ needs and create products that solve real problems. We deliver beyond expectations, treating our customers with the care and consideration that they deserve.
Honesty and Transparency is at the heart of everything we do. We build long-term relationships based on trust, integrity, and reliability.
Through continuous improvement and innovation, we exceed expectations. Creating industry-leading solutions for our colleagues, partners, and customers.
Additional leave
Company events
Company pension
Employee discount
Free parking
Gym membership
Health & wellbeing programme
Store discount
We are looking for an experienced Customer Relations Specialist to join our Customer Relations Team.
Location: Dereham, Norfolk
Zest Car Rental is an award-winning online Car Hire Broker and a Which? Recommended Provider. We are passionate about providing the best customer experience and giving fantastic customer service, before, during, and after the rental.
We are currently recruiting for an experienced Customer Relations Specialist to join our Customer Support team based in Dereham, Norfolk.
The way in which we deal with any post rental issues or complaints is very important to the business and must be handled in a positive way to obtain the best outcome for the Customer and the business.
As a Customer Relations Specialist, you will be managing post-rental issues and complaints. You will be working closely alongside our Product Department who are responsible for overseeing our co-operation with our providers.
The job will involve:
What we require:
Hours: 40 hrs per week.
Holiday Entitlement: 33 days including Bank Holidays.
Closing date for applications: 31/01/2025
To apply please send your CV with covering letter, clearly indicating job title to jobs@zestcarrental.com.
I began my journey at Zest 15 years ago as a reservations agent. After working in various positions, I am proud to have risen to the position of Head of Commercial. Zest has been an incredible place for my career development, providing unwavering support every step of the way. Whether you are just starting your career or are already established, Zest is the perfect place to excel in the exciting world of travel and car hire.
Tom
Head of Commercial