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Join Team Zest.
If you want to be a part of the team that offers the best customer service in car hire, we want to hear from you. If you're passionate about travel, either view our current available career opportunities below or send your CV to jobs@zestcarrental.com.
Customer Support Advisor
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Full-time £16,500 to £18,000 (depending upon experience)
Location: Dereham, Norfolk.
Customer Support Advisor
Zest Car Rental is an award-winning internet based holiday car hire specialist with a strong customer focus and a reputation for outstanding customer service.
We are looking for experienced contact centre staff with a passion for being helpful and exceeding customer’s expectations. The successful candidate will join our existing contact centre team in providing award-winning service to our customers.
The job will involve:
- Taking inbound calls and replying to emails.
- Building a rapport with customers.
- Providing support to customers before, during and after the car rental period.
- Explaining to customers the benefit in booking car hire with Zest.
- Resolving issues during and after the car rental period.
- Going the extra mile to exceed customer’s expectations at all times.
What we require:
- A positive attitude and a passion for providing excellent customer service.
- A confident, friendly and polite telephone manner.
- Ability to empathise with all types of customer.
- Excellent communication skills – both verbal and written.
- Good time management skills.
- Excellent attention to detail.
- Good knowledge of Microsoft Office.
- Previous experience of complaint handling would be an advantage.
Hours: Full-time 40 hours per week, you will be required to work shifts within our opening hours which are 08:00 to 19:00 Monday to Friday, and 08:00 to 17:00 on Saturdays and Bank Holidays.
Holiday Entitlement: 25 days per year plus Bank Holidays (33 days).
Closing date for applications: 31/05/2018
To apply, please send your CV with covering letter, clearly indicating the job title to: jobs@zestcarrental.com.
Accountant / Bookkeeper
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Full-time Dependant on experience
Location: Dereham, Norfolk
We are looking for an experienced Accountant.
Reporting to the Financial Director, duties to include but not limited to:
- Import and export data to and from Sage Line 50 accounts using data queries VLookup etc.
- Monthly payroll using Sage 50 payroll.
- Administering auto enrolment and compliance.
- Preparation of VAT returns – knowledge of specialist schemes an advantage in particular the Tour Operators Margin Scheme.
- Reconciliation of all accounts including foreign currency accounts.
- Preparation of monthly management accounts, forecasts, KPI’s and general statistics relevant to the company.
- Keeping company records and statutory books up to date.
- Preparation and submission of yearly tax returns.
Requirements:
- Knowledge of e-commerce would be an advantage.
- Competent user of Sage Line 50 and Sage Payroll.
- Advanced excel is a must to analyse and report on large amounts of date.
- A working knowledge of FX and currency buying would be useful.
- IT skills would be an advantage.
- Some administration and HR tasks will also be part of the job.
Hours: Full-time or Part Time.
Holiday Entitlement: Holiday Entitlement: 25 days plus Bank Holidays. (33 days in total).
Closing date for applications: 31/05/2018
To apply please send your CV with covering letter, clearly indicating job title to: jobs@zestcarrental.com.
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