Zest Car Rental

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Our core values

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Customer-Driven

We listen to our customers’ needs and create products that solve real problems. We deliver beyond expectations, treating our customers with the care and consideration that they deserve.

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Trust

Honesty and Transparency is at the heart of everything we do. We build long-term relationships based on trust, integrity, and reliability.

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Innovation

Through continuous improvement and innovation, we exceed expectations. Creating industry-leading solutions for our colleagues, partners, and customers.

Benefits of working with us

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Additional leave

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Company events

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Apply for a role at Zest

Customer Relations Specialist

We are looking for an experienced Customer Relations Specialist to join our Customer Relations Team.

Contract: Full-time
Salary: from £27,000 per annum

Location: Dereham, Norfolk

Zest Car Rental is an award-winning online Car Hire Broker and a Which? Recommended Provider. We are passionate about providing the best customer experience and giving fantastic customer service, before, during, and after the rental.

We are currently recruiting for an experienced Customer Relations Specialist to join our Customer Support team based in Dereham, Norfolk.

The way in which we deal with any post rental issues or complaints is very important to the business and must be handled in a positive way to obtain the best outcome for the Customer and the business.

As a Customer Relations Specialist, you will be managing post-rental issues and complaints. You will be working closely alongside our Product Department who are responsible for overseeing our co-operation with our providers.

The job will involve: 

  • Providing prompt and skilled responses to complaints from customers, raised through the escalation process or received directly through calls or email.
  • Liaising with both the customer and providers as a mediator; acquiring the facts and getting to the bottom of any issues, providing any necessary support and assistance.
  • Arranging and prioritising workload against competing requirements, tasks and requests.
  • Maintaining strong relationships across your contacts; taking responsibility, making great decisions, and doing the right thing for the customers, the car hire providers and the business.

What we require:

  • Strong experience of complaint handling.
  • An effective communicator; clear, strong and confident in both verbal (inbound and outbound calls) and written forms, with the ability to deliver strong messages.
  • Is committed, dedicated and hardworking; unafraid to get stuck in and make suggestions.
  • Has a strong moral compass and is driven to do the right thing; somebody who can manage a customer’s needs with empathy, care and compassion.
  • Is swift and confident in making key decisions.
  • Has excellent organisational and time management skills, with the ability to maintain quality and accuracy at all times.
  • Keeps calm under pressure.
  • Has strong IT skills and loves to learn.
  • Loves to provide fabulous service, making people happy; and enjoys doing this all with energy, passion and a big smile.

Hours: 40 hrs per week.

Holiday Entitlement: 33 days including Bank Holidays.

Closing date for applications: 31/01/2025

To apply please send your CV with covering letter, clearly indicating job title to jobs@zestcarrental.com.

Tom

Word from our team

I began my journey at Zest 15 years ago as a reservations agent. After working in various positions, I am proud to have risen to the position of Head of Commercial. Zest has been an incredible place for my career development, providing unwavering support every step of the way. Whether you are just starting your career or are already established, Zest is the perfect place to excel in the exciting world of travel and car hire.

Tom

Head of Commercial

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