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Join Team Zest.

If you want to be a part of the team that offers the best customer service in car hire, we want to hear from you. If you're passionate about travel, either view our current available career opportunities below or send your CV to jobs@zestcarrental.com.

Customer Support Advisors

  • Full-time £16,000 to £18,000 (depending upon experience)

    Location: Dereham, Norfolk.

    Customer Support Advisor

    Zest Car Rental is an award-winning internet based holiday car hire specialist with a strong customer focus and a reputation for outstanding customer service.

    We are looking for experienced contact centre staff with a passion for being helpful and exceeding customer’s expectations.  The successful candidate will join our existing contact centre team in providing award-winning service to our customers.

    The job will involve:

    • Taking inbound calls and replying to emails.
    • Building a rapport with customers.
    • Providing support to customers before, during and after the car rental period.
    • Explaining to customers the benefit in booking car hire with Zest.
    • Resolving issues during and after the car rental period.
    • Going the extra mile to exceed customer’s expectations at all times.

    What we require:

    • A positive attitude and a passion for providing excellent customer service.
    • A confident, friendly and polite telephone manner.
    • Ability to empathise with all types of customer.
    • Excellent communication skills – both verbal and written.
    • Good time management skills.
    • Excellent attention to detail.
    • Good knowledge of Microsoft Office.
    • Previous experience of complaint handling would be an advantage.

    Hours: Full-time 40 hours per week, you will be required to work shifts within our opening hours which are 08:00 to 19:00 Monday to Friday, and 08:00 to 17:00 on Saturdays and Bank Holidays.

    Holiday Entitlement: 25 days per year plus Bank Holidays (33 days).

    Closing date for applications: 30/11/2017

    To apply, please send your CV with covering letter, clearly indicating the job title to: jobs@zestcarrental.com.