Job Vacancies.

Full-time £16,000 to £18,000 (depending upon experience)

Location: Dereham, Norfolk.

Customer Support Advisor

Zest Car Rental is an award-winning internet based holiday car hire specialist with a strong customer focus and a reputation for outstanding customer service.

We are looking for experienced contact centre staff with a passion for being helpful and exceeding customer’s expectations.  The successful candidate will join our existing contact centre team in providing award-winning service to our customers.

The job will involve:

• Taking inbound calls and replying to emails.
• Building a rapport with customers.
• Providing support to customers before, during and after the car rental period.
• Explaining to customers the benefit in booking car hire with Zest.
• Resolving issues during and after the car rental period.
• Going the extra mile to exceed customer’s expectations at all times.

What we require:

• A positive attitude and a passion for providing excellent customer service.
• A confident, friendly and polite telephone manner.
• Ability to empathise with all types of customer.
• Excellent communication skills – both verbal and written.
• Good time management skills.
• Excellent attention to detail.
• Good knowledge of Microsoft Office.
• Previous experience of complaint handling would be an advantage.

Hours: Full-time 40 hours per week, you will be required to work shifts within our opening hours which are 08:00 to 19:00 Monday to Friday, and 08:00 to 17:00 on Saturdays and Bank Holidays.

Holiday Entitlement: 25 days per year plus Bank Holidays (33 days).

Closing date for applications: 30/11/2017

To apply, please send your CV with covering letter, clearly indicating the job title to: jobs@zestcarrental.com.