Call: 0333 336 1554 | Open today until 7pm UK time

We have a new name,
and a fresh approach!

Honest. Recommended. Hassle-free.

Let us Lend a Helping Hand.

We know that car hire can be confusing. We have put together a list of the questions most commonly asked by our customers, to help you wade through the jargon.

Economy Car Hire Changing to Zest Car Rental

  • No. Insurance costs and cover will stay the same.

  • No. We're still the same company and same people. We just have a different name and website.

  • We offer better service and better value than our competitors and our new name reflects our unique and fresh approach to car hire.

  • Our list of suppliers hasn't changed. We still aim to work with those that provide the best level of service.

  • We've made the booking process easier and the pricing and terms are much easier to understand. Local charges are clearly visible and you get a running total of what's payable locally.

  • Yes. Your Economy Car Hire voucher will still be accepted by the car rental supplier. However, you can login to My Account and download a new voucher which shows both the Economy Car Hire logo and the Zest Car Rental logo if you wish.

  • Yes, loyalty points are still valid on the new website.

  • The cars and service provided by the suppliers we work with aren't affected by the changes we're making here. The suppliers are aware that we've changed our name. If there is any confusion upon collection, please don't hesitate to contact us.

  • Yes. Your existing email address and password can be used on the new website, and your existing bookings are still visible in My Account on the Zest Car Rental website.

  • We've listened to feedback from our customers and have made improvements. The site reflects our change of brand and has a simpler, clearer layout. The new website is also much easier to use on tablets and smartphones.

Booking Car Hire

  • When a booking is placed on our website and the car rental supplier has confirmed that a vehicle is available, the rental cost including fees for top-up insurance and cancellation protection will be debited immediately.

    Any fees for additional extras such as child seats or any out of hours fees will be payable to the car rental supplier in local currency upon collection of the vehicle.

  • Cancellation Protection can only be purchased when making a booking. When added to your booking, this entitles you to cancel your booking and receive a full refund, minus the charge for the Cancellation Protection.

    The only exception to this is in the event of a no-show, where no money will be refunded.

    If you must cancel your booking within 48 hours of the booking being placed, the cost of the cancellation protection will also be refunded.

    Cancellation Protection costs £0.50 per rental day with a minimum charge of £2.50 and a maximum charge of £10.00 per booking.

  • When getting a quote on our website, if the car rental provider has a desk in the airport and/or the vehicle is to be collected at the airport, this information is displayed on the search results page next to each vehicle under the heading Collection info.

    Once you have made a booking and this has been confirmed, the full details of the collection procedure will be provided on your pre-paid car hire voucher.

    If you have any further questions regarding collection information, please contact us.

  • No. Due to the inclusive nature of our prices we do not price match with other companies.

    To view exactly what is included in the price, look at the information displayed on each individual vehicle on the search results page. We always advise customers to thoroughly check the terms and conditions.

  • When viewing a quotation, the collection information for each vehicle is displayed on the search results page under the heading Collection info.

    If the vehicle can be collected at the airport, it will either state: Desk and vehicle at airport or Meet and greet, vehicle at airport.

    Full collection instructions will be displayed on your pre-paid car hire voucher.

  • As soon as your booking is confirmed by the car rental provider, we will take full payment and issue you with a pre-paid voucher. You must present this to the car rental provider when collecting the vehicle.

  • Both our numbers are charged at the local rate set by your telephone provider. The 0333 number is also local rate when called from a mobile phone.

  • Due to limited availability we are not able to accept online bookings for this vehicle, please call us on 0333 336 1554 or +44 (0)1362 852288 from outside the UK with your quote reference so we can check availability and book this vehicle.

  • We do not offer discounts for booking multiple vehicles.

    We do however offer a loyalty discount scheme whereby 2 loyalty points are received for each rental day booked. Once 100 points has been reached, you are entitled to a 5% discount from our standard prices and free cancellation protection on future bookings.

  • Unlike many other car hire brokers, we request confirmation for every car hire booking. This makes sure that your booking exists in the car rental provider’s system and prevents any potential problems when you collect the vehicle. Confirmation can take up to 48 hours, but in most cases bookings are confirmed within 1-2 hours. You can login to My Account to check the status of your booking.

  • The car rental providers which we operate with require vehicles booked to have their own reference number and rental agreement so each vehicle required must be booked separately.

    To ensure that two bookings are placed with the same car rental provider, please check the company logos displayed on the search results pages.

    Alternatively, please contact us with your requirements.

Top-Up Insurance

  • Our top-up insurance provides reimbursement cover against any loss or damage to the vehicle not covered by the car rental insurance such as wheels, tyres, glass, under body, roof, keys, locks, mis-fuelling, lock outs and battery failure. Insurance also covers mobile phone call charges, curtailment, car-jacking, and road-rage incidents.

  • All rentals include protection in the event of collision or theft. The price includes either full collision damage waiver and full theft waiver with no insurance excess or excess reimbursement insurance which provides a refund for any charges made in the event of collision damage or theft. More information about the inclusions in the price can be found beside each vehicle.

    Damage to certain parts of the vehicle such as wheels, glass parts, underside and roof are not covered by collision damage and theft protection.

    Our top-up insurance provides reimbursement cover against any loss or damage to the vehicle not covered by collision damage and theft protection. This includes damage to the wheels, tyres, glass, under body, roof, keys, locks, mis-fuelling, lock outs and battery failure. Insurance also covers mobile phone call charges, curtailment, car-jacking, and road-rage incidents. This costs £2.50 per rental day and can be added on step 2 of the booking process. The cost of top-up insurance is also displayed on the search results page.

  • We provide the option to take out additional Top-up insurance when booking. It is charged at £2.50 per rental day. The cost of top-up insurance is displayed on the search results page and on step 2 of the booking process.

  • In the event that you have to claim on this policy your claim will be handled by Orchard Administration Limited. The claim procedure is set-out in the policy wording.

  • Top-up insurance can be purchased by customers aged between 21 and 84 years who live in the following countries:

    • Austria
    • Belgium
    • Cyprus
    • Germany
    • Denmark
    • Finland
    • France
    • Guernsey
    • Ireland
    • Isle of Man
    • Italy
    • Jersey
    • Malta
    • Netherlands
    • Norway
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom

  • Top up insurance can be purchased when booking your car hire online.

    If you have already placed a booking, top up insurance can still be added by logging into My Account. Click on the reference number of the booking that you wish to add top-up insurance to and click the link, or simply use the link displayed next to the relevant booking reference number. We can also add Top-up insurance over the telephone.

Problems When You’ve Picked up the Hire Car

  • Car rental companies often try to sell additional insurance locally. This covers damage to items which are not included in their standard insurance such wheels, tyres and glass. Taking this insurance is entirely at your discretion.

    Although top-up insurance purchased through Zest Car Rental provides extensive cover it is not associated with the car rental provider. It is a reimbursement policy requiring you to pay the cost of damage to the car rental company, then submit a claim upon your return home.

    If you have already purchased top-up insurance before travelling, you do not need to buy additional insurance offered by the car rental provider upon collection.

  • Yes, all damage must be reported to the car rental provider. If the correct procedures are not followed then you will be liable for the cost of repair.

    As soon as you are aware of the damage, you will need to contact the police to obtain a police report and the supplier advising of the damage. They will then assess whether a charge will be applied.

  • In the first instance, raise this issue with the car rental supplier immediately and request an alternative. If the matter is not resolved, contact us and we can discuss the issue with the car rental supplier and try to arrange a suitable substitute.

  • If you are involved in an accident you must obtain a police report and contact the car rental provider to advise them of the accident immediately.

    They will need you to fill out a damage report for insurance purposes. Depending on how the accident occurred, for example due to negligence, you may be liable for the costs involved; however, this is assessed on a case by case basis by the car rental provider.

  • Should you wish to discuss any issues that occurred during your rental, please contact us to allow us to investigate the matter.

Driving Licence

  • If you have a UK driving licence and are renting a car in a location outside of the UK and Ireland, you do not need to obtain a DVLA code.

    When hiring outside of the UK and Ireland, you need either the photocard part of your UK licence or the older style UK paper licence. More information regarding this can be found throughout the booking process by viewing the information icon (i) displayed next to the heading Licence Requirements.

    If you are hiring a car in the UK or Ireland, you will need to obtain a code to share your driving licence details which is available from the DVLA website. To obtain this, you will need your driving licence number, National Insurance number and the postcode on your driving licence. The code is valid for 21 days.

    When collecting a car in the UK or Ireland, car rental providers usually require your passport and additional proof of address. Please check the information icon (i) displayed next to the heading Licence Requirements during the booking process or the pre-paid car hire voucher for more information before collecting your hire car.

  • The UK paper counterpart driving licence has been scrapped and is no longer issued by the DVLA. This has been replaced by a unique code which is valid for 21 days. This is available from the DVLA website.

    You only need to obtain this code if you have a UK driving licence (excluding Northern Ireland) and are collecting a vehicle within the UK or Ireland. When renting a car in the UK or Ireland, you will also need your passport and additional proof of address. More information regarding this can be found throughout the booking process by clicking on the information icon (i) displayed next to the heading Licence Requirements. Full details are also displayed on your pre-paid car hire voucher.

    If you are hiring a car abroad, you just need the photocard part of the UK licence or the older style UK paper licence to collect the vehicle.

  • Many car rental providers in Europe will only accept licences that have been issued within the European Union. All other licences must be presented alongside an International Driver's Permit. Other car rental providers outside of Europe generally accept licences that are displayed in English or in the Roman alphabet.

    However, you can check a car rental providers exact driving licence requirements throughout the booking process by viewing the information icon (i) displayed next to the heading Licence Requirements.

  • Yes. The old-style UK paper driving licence is still accepted within the European Community; however, this must be presented along with photographic ID such as a passport or an International Driving Permit.

  • If you have a UK driving licence and are renting a car in the UK or Ireland, you must obtain a DVLA code to share your driving licence details.

    To obtain this from the DVLA website, you will need your driving licence number, National Insurance number and the postcode on your driving licence. The code is valid for 21 days.

    When collecting a car in the UK or Ireland, car rental providers usually require your passport and additional proof of address. Please check the information icon (i) displayed next to the heading Licence Requirements during the booking process or the pre-paid car hire voucher for more information before collecting your hire car.

  • The main driver must present their full original driving licence including all counterparts upon collection of the vehicle. If you do not have your original driving licence, some car rental providers may accept a DVLA Certificate of Entitlement for licences issued within the UK, which must be faxed directly from the DVLA to the supplier's office. Please contact us and a member of the Reservations Team can check which companies will accept the DVLA certificate.

    Many car rental providers may also accept a faxed copy of your UK driving licence from the DVLA. You will need to check with us first if this is acceptable. The DVLA will need the fax number of the car rental provider. The DVLA charge £5 for this service and can be contacted on 0300 790 6801 or from outside the UK on +44 1792 782341.

  • No. None of the car rental providers that we operate with will accept a provisional driving licence. You must have held a full driving licence for the car rental providers minimum required years.

    You are able to view this information during the booking process by viewing the information icon (i) displayed next to the heading Licence Requirements.

  • Yes. The majority of the car rental providers with which we operate with will accept a US/Canadian driving licence.

    However, many car rental providers in Europe will only accept the licence if it is presented alongside an International Driver's Permit. This can be obtained from the automotive association in the country the licence was issued. Please note that anyone holding a US/ Canadian driving licence is not eligible to hire a vehicle in the USA or Canada.

Making Changes to a Booking

  • Our cancellation charges are as follows:

    Within 48 hours of placing the booking there is no charge (unless within 48 hours of the rental taking place).

    When cancelling after 48 hours of making the booking and up to 48 hours before the rental takes place a £15 charge is applied.

    When cancelling within 48 hours of the rental taking place, the charge is 50% of the rental price, subject to a minimum £15 charge.

    Credit card fees are non-refundable.

    The 50% fee overrides the other cancellation terms should a new booking be made with a collection time within 48 hours’ time.

  • To amend your booking you must contact us directly by email or telephone. We do not charge an administration fee for amendments. All changes require confirmation from the supplier before we can issue a new pre-paid voucher.

  • If you need to cancel your booking you will need to contact us via telephone or email and a member of the Reservations Team will explain the cancellation procedure with you and any charges incurred as a result.

  • No. Should you return the hire vehicle earlier than originally arranged, as per our terms and conditions we are unable to provide a refund for the unused days.

  • It is your responsibility to ensure that we have the correct flight information. The car rental provider uses this information to check incoming flights and can tell if your flight is delayed or cancelled.

    If your flight number has changed, or you have given us the incorrect flight information, please contact us as soon as possible.

  • If you wish to keep your hire car for a longer period than you have originally booked, once you have collected the vehicle, contact us and we can liaise with the car rental provider to find out if this is possible.

    It may be necessary to return to the car rental provider’s local office to sign a new rental agreement should this be agreed by them.

  • Please contact us to discuss further options on 0333 336 1554 or +44 1362 852288 from outside the UK.

    Our Reservations Team will advise you about alternative vehicles and can check availability of specialist vehicles by telephone. If you are not happy with the alternative choices, you have the option to cancel your request. Payment will have been pre-authorised at this stage, but no payment will have been taken from your account.

Deposit Information

  • Yes. All of the car rental providers that we operate with will require a security deposit to be authorised on the main driver’s credit card upon collection.

    This is to cover the car rental provider for any parking or speeding fines, uninsured parts of the vehicle, if a claim is made when the insurance has been invalidated and to ensure the safe return of the vehicle.

    When viewing a quotation, the amount of the security deposit will be displayed on each vehicle beside the heading, Security Deposit. This information is also displayed throughout the booking process.

  • Upon collection, most car rental providers require a security deposit to ensure safe return of the vehicle.

    If the deposit is pre-authorised by the car rental provider, this will lapse in 21 days. If the deposit is debited, this will be refunded upon return of the vehicle, as long as there has been no additional damage to the vehicle.

    Some card issuers charge for international transactions, so it is advisable to check the terms and conditions of your credit card before travelling.

  • All of the car rental providers that we operate with will require a security deposit to be authorised on the main driver’s credit card upon collection. This is to cover any parking or speeding fines, uninsured parts of the vehicle, if a claim is made when the insurance has been invalidated and to ensure the safe return of the vehicle.

    When viewing a quotation, look for the heading Security Deposit next to each vehicle. This information is also displayed throughout the booking process.

  • No. Payment for the rental cost including fees for top-up insurance and cancellation protection will be debited immediately upon confirmation of vehicle availability from the supplier. This is to ensure that our customers benefit from the best prices possible.

What is Included

  • All rentals include either full collision damage waiver and full theft waiver with no insurance excess or excess reimbursement insurance which provides a refund for any charges made in the event of collision damage or theft.

    For more information, click on the information icon (i) displayed next to the text Collision Damage Waiver with zero excess liability on the search results page. Here it will display whether the price includes no insurance excess or excess reimbursement insurance.

    With all rentals, the main driver will need a credit card to enable to the car rental provider to authorise a security deposit upon collection. The amount of this is displayed next to the heading Security Deposit shown beside each vehicle.

  • All rentals include either full collision damage waiver and full theft waiver with no insurance excess or excess reimbursement insurance which provides a refund for any charges made in the event of collision damage or theft.

    For more information, click on the information icon (i) displayed next to the text Collision Damage Waiver with zero excess liability on the search results page. Here it will display whether the price includes no insurance excess or excess reimbursement insurance. This information is also shown during the booking process and on the pre-paid car hire voucher.

    Damage to vehicle parts such as the wheels, glass-parts, underside and roof are not covered by collision damage and theft waiver. Damage to these items can be covered by purchasing our top-up insurance which costs £2.50 per rental day. More information about this can be found on step 2 of the booking process.

    All rentals include public liability cover and third party liability cover for the driver(s). For more details about insurance, please read our terms and conditions.

  • Unlimited mileage ensures that you are not restricted to a specific mileage limit whilst the rental contract is in place. Some companies may impose a limit which means you can only drive 100 or 500 miles for the period you have rented the vehicle for.

    Unlimited mileage (subject to fair usage) is included in our headline price at all locations worldwide with all of the car rental providers that we work with. This ensures that you’re free to drive for as long as you want.

    Fair usage is deemed to be a maximum of 250 miles/400km per rental day. Should this limit be exceeded, the car rental provider reserves the right to charge for excess mileage on a per mile/kilometre basis.

Additional Fees

  • Additional charges may be applied when collecting the vehicle for delivery to accommodation, out-of-hours collection/return, cross border requests and one-way rental surcharges. Any additional charges are paid directly to the supplier in local currency when collecting the vehicle and are clearly stated at the time of booking.

    All mandatory locally payable fees are displayed next to Additional Local Charges on the search results pages and throughout the booking process. A full breakdown of fees can be viewed by clicking on the information icon (i).

  • Many of the car rental providers we operate with in Portugal now offer the use of a toll transponder. This is a device which monitors the use and total charge of the toll fees. These are either pre-loaded with an amount of Euros or they monitor the amount used and you are charged at the end of the rental.

    We also work with car rental suppliers that do not provide the use of a transponder. When booking with these companies, you will have to proceed to a local post office 48 hours after using the toll road. On your return to the airport you will be unable to pay the outstanding toll fees, so the local authority will send these to you in the post.

    To check if a car rental supplier provides the use of the transponder, click Book this car on the search results, and navigate to the Local Charges page. Look under the heading Optional Extras, and if a transponder is available the price and information will be displayed here.

  • Some of the car rental providers we operate with offer an out-of-hours service, where they can provide a vehicle after their office has closed. The charge varies between companies and also upon the time of collection outside of the operating hours. If an out of hours fee is applicable, this will be displayed next to Additional Local Charges on the search results page and throughout the booking process.

    REMEMBER: As we work with a number of suppliers at each location, office hours and out of hours charges can vary for each vehicle. It is advisable to check more than one vehicle to find the most favourable option for you, or contact us to find the most suitable.

  • It is common for car rental providers to apply an additional charge for one-way rentals. Some companies offer one-way rentals with no additional charge when the rental duration is over a certain amount of days. It is always stated at the time of booking if an additional one-way charge will be applied.

    If you have requested a one-way rental, the fee for this will be displayed beside Additional Local Charges on the search results page and throughout the booking process. A full breakdown of fees can be viewed by clicking on the information icon (i).

    The one way charge must be paid directly to the car rental provider in local currency.

  • As a UK based car hire broker, we operate with a number of car rental providers at each location, each with their own terms and conditions and charges in place for additional extras and fees. On the search results page, the vehicles displayed as available will be with different car rental providers.

    The total mandatory local charges are displayed on the search results page next to the heading Additional Local Charges. A full breakdown of fees can be viewed by clicking on the information icon (i). This information is also displayed throughout the booking process and on your pre-paid car hire voucher.

  • Payment for all additional extras will be debited upon collection of the vehicle in local currency.

    Some card issuers charge for international transactions, so it is advisable to check the terms and conditions of your credit card before travelling.

Collision Damage Waiver (CDW)

  • Collision Damage Waiver (CDW) doesn’t cover damage to certain areas of the car such as tyres and wheels, the interior, the roof, the underside of the vehicle, the glass parts of vehicle (including the windscreen), and wing mirrors.

    Loss or damage to the car key, locks, aerials, vehicle documents, registration plates and any additional equipment provided with the vehicle are not covered either.

    If you wish to cover damage to these parts of the vehicle you should purchase Top-up Insurance on our website when making a booking.

  • If the rental vehicle is involved in a collision or stolen, you won’t have to pay the excess. The excess is the amount you would have to pay the car rental provider if your rental vehicle has been involved in a collision, damaged or stolen.

    At Zest Car Rental, Excess Waiver is included in our quotes as standard in the form of either No Insurance Excess or Excess Reimbursement Insurance (ERI):

    No Insurance Excess (also known as Zero Excess) means you don’t have to pay any excess for claims relating to collision damage or theft.

    In the event of a claim, Excess Reimbursement Insurance (ERI) requires you to pay the excess to the car rental provider before claiming it back through the insurance company when you return home.

    Full support is available if you have to make a claim. The main driver will need a credit card upon collection to enable the car rental provider to authorise a security deposit.

    Please note, damage caused through negligence is not covered by the above.

  • Collision Damage Waiver (CDW) reduces your liability in the event of an accident. Without this, you could be liable for the full cost of the rental vehicle if it were to be damaged or written off. CDW means you won’t have to pay the full cost of any repairs as long as you’ve followed the T&C’s.

    You’ll have to pay a contribution to repair costs up to an agreed level of ”excess” which can be up to £2,000. It forms part of an insurance policy that says the car rental provider will waive the terms that make you liable for:

    • Loss or damage to the vehicle, whether or not it’s your fault.

    • The cost to repair or replace the vehicle.

    • The loss of income to the supplier while the vehicle is being repaired.

    CDW is always included when booking with Zest Car Rental with either No Excess or Excess Reimbursement. CDW is sometimes known as Loss Damage Waiver or Damage Excess Waiver.

Fuel Policy and Charges

  • We have negotiated with all of the car rental providers that we work with, so that a fair fuel policy is included in the headline price.

    A Fair Fuel Policy offers better value than the traditional Full-Empty policy where you paid for a full tank of petrol upon collection and returned it empty.

    Fair fuel policies are as follows:

    • Full-Full – Collect the car with a full tank and return it full.

    • Return with same amount – We recommend you take a photo of the fuel dial when you collect the car in case there’s confusion over the exact amount.

    • Quarter to empty – This is mainly found in locations where you’d be unlikely to use a full tank of fuel e.g. Gibraltar.

    More information relating to fuel policy can be found on the search results page, next to each vehicle underneath the heading Fuel Policy. It can also be found during the booking process and on your pre-paid car hire voucher.

  • All of our prices include a fair fuel policy. This means that you either collect the vehicle full of fuel and return full, return the vehicle with the same amount of fuel or collect the car with a quarter of a tank of fuel and return empty.

    The fuel policy varies depending on the car rental provider. More information about this is displayed on the search results page next to each vehicle underneath the heading Fuel Policy. It can also be found during the booking process and on your pre-paid car hire voucher.

    The cost of fuel is dependent on the car rental provider’s fuel policy which is stated at the time of booking. It is also dependent upon the type and size of vehicle you have requested. Please be aware that fuel rates fluctuate on a regular basis and due to refuelling logistics you will be charged at a higher rate per litre compared to the normal pump price.

  • We have negotiated with all of the car rental providers that we work with, so that a fair fuel policy is included in the headline price.

    More information relating to fuel policy can be found on the search results page, next to each vehicle underneath the heading Fuel Policy. It can also be found during the booking process and on your pre-paid car hire voucher.

    REMEMBER: As we work with a number of car rental providers at each location, it is advisable to check more than one vehicle to find the most favourable option for you, or contact us to find the most suitable.

  • This will depend upon the fuel policy of the car rental provider.

    Fuel information is displayed on the search results page, next to each vehicle underneath the heading Fuel Policy. It can also be found during the booking process and on your pre-paid car hire voucher.

    Some card issuers charge for international transactions, so it is advisable to check the terms and conditions of your credit card before travelling.

Credit Cards

  • Yes. All of the car rental providers that we operate with require the main driver to be in possession of a valid credit card to collect the vehicle. This cannot be a pre-paid credit card, debit card or AMEX.

    A credit card is required to authorise a security deposit which covers parking or speeding fines, uninsured parts of the vehicle, if a claim is made when the insurance has been invalidated and to ensure the safe return of the vehicle. Failure to present a credit card upon collection may result in the car rental provider refusing to provide you with a vehicle.

    When viewing a quotation, the amount of the security deposit will be displayed on each vehicle beside the heading, Security Deposit. This information is also displayed throughout the booking process.

  • Yes. We accept payment for bookings with a debit or credit card. There is no charge for paying with a debit or credit card.

    If you make a payment on a debit card for the booking, the main driver must present a credit card in their name upon collection of the vehicle.

  • You need to be in possession of a valid credit card to collect the vehicle. This MUST be in the name of the main driver and CANNOT be a pre-paid credit card or a debit card and must have sufficient funds available.

    This enables the car rental provider to authorise a security deposit, which covers any parking or speeding fines, uninsured parts of the vehicle, fuel charges if applicable, and in the unlikely event that a claim is made when the insurance has been invalidated.

Loyalty Scheme

  • You must earn 100 loyalty points to benefit from the loyalty discount and free cancellation protection. 2 loyalty points are earned per rental day. Loyalty points are valid for 24 months from the end date of a rental.

    For example: If you book a hire car in January 2017 for 1st to 7th June 2017, you will earn 14 loyalty points. These will be valid until 7th June 2019.

    The loyalty discount entitles you to an additional 5% off our prices. Free cancellation protection allows you to cancel your booking free of charge any time before it is due to start. In the event of a 'no show' we are unable to provide any refund.

    To check if you are eligible for the loyalty discount and to view how many points you currently have, simply log into the My Account section of our website. A link to this can be found at the top of our website, where it states ‘Sign in or register’. Navigate to My Loyalty Points and here you can see your current loyalty points total.

    To apply the loyalty discount to your booking, simply get a quote, click ‘Book this car’, then log into your account when prompted during the booking process.

  • To apply the loyalty discount to your booking, simply get a quote, click ‘Book this car’, then log into your account when prompted during the booking process. The discount will then automatically be applied.

  • The loyalty discount entitles you to an additional 5% off our prices. You also get the benefit of cancellation protection which enables you to cancel your booking at any time before the booking is due to start, free of charge.

  • To recommend a friend, simply log into the My Account section of our website.

    Navigate to the My Loyalty Points section. Under the section of the page titled Recommend a Friend enter the names and email addresses of the friend(s) that you would like to refer our services to, then click submit.

    This will send your friend an email. If they click on the link in the email, then make a booking on our website, both you and your friend will earn 10 loyalty points.

  • To check if you are eligible for the loyalty discount and to view your current points total, simply log into the My Account section of our website. A link to this can be found at the top of our website, where it states ‘Sign in or register’. Navigate to My Loyalty Points where you can see your current loyalty points total.

Vehicle Information

  • Sometimes. Not all vehicles have spare wheels. This will depend upon the manufacturer of the vehicle. If a spare tyre has not been provided, a tyre repair kit will be supplied for use in the event of a puncture.

  • If you wish to book a vehicle with automatic transmission, look for A for Automatic displayed next to the vehicle. You can also use Refine Results to filter the search results page to only show vehicles with automatic transmission.

    You can also contact us and a member of the Reservations Team can generate a quotation which shows automatic vehicles only.

  • Yes. Where available we indicate which vehicles are diesel. Where we do not state that a vehicle is diesel, a petrol or diesel vehicle could be provided. If a diesel vehicle is selected, a diesel vehicle will be provided.

  • The baggage capacity of each vehicle varies. This information can be found on the search results page of the website beside each vehicle. This information is for guidance purposes only.

  • Holders of UK "automatic only" driving licenses are allowed to drive any vehicle which does not have a clutch pedal. This includes vehicles with tiptronic transmission or up/down gear selection paddles.

    If you wish to book a vehicle with automatic transmission, look for A for Automatic displayed next to the vehicle. You can also use Refine Results to filter the search results page to only show vehicles with automatic transmission.

Drivers Age

  • In most locations worldwide, we operate with car rental providers that will allow someone over the age of 70 to hire a vehicle without any additional cost.

    When entering the dates and times of your hire, simply untick the box which states Driver aged between 25 & 70. A box will then appear where you can enter your age.

    We will only show you available options where an older driver surcharge is NOT applicable.

  • In some locations we operate with car rental providers that will allow someone under the age of 25 to hire a vehicle without any additional cost.

    Many car rental providers have a minimum age limit of 23 or 25 years. When entering the dates and times of your hire, simply untick the box which states Driver aged between 25 & 70. A box will then appear where you can enter your age.

    We will only show you available options where a young driver surcharge is NOT applicable.

Car Rental Provider Details

  • When getting a quote on our website, the collection procedure is displayed next to the vehicle under the heading Collection Information on the search results page.

    Once you have made a booking and this has been confirmed, the full details of this will be provided on your pre-paid car hire voucher.

    If you have any questions regarding collection information, please contact us.

  • Yes. Once you have entered your requirements on the quote form and clicked the Find a car button, all available vehicles and car rental provider logos will be displayed on the search results page. If you have any questions or require further assistance regarding this, please contact us.

  • When obtaining a quote on our website, you must enter the correct dates and times that you wish to collect and return the vehicle. If any additional local fees are applicable, such as out of hours fees, these will be displayed on the search results. Simply click the information icon (i) displayed next to the heading Additional local charges for more information.

    If the car rental providers office is not open for your requested dates and times, we will advise you of the next applicable opening times so you can amend your dates and times if necessary.

    If you have already placed a booking, the car rental provider’s operating hours can be found on the pre-paid car hire voucher.

  • Once you have placed a booking, the contact details will be provided on your pre-paid car hire voucher.

Optional Extras

  • Additional charges may be applied when collecting the vehicle for any chosen optional extras such as child seats, booster seats and winter equipment.

    Any additional charges are paid directly to the car rental provider in local currency when collecting the vehicle. A full breakdown of fees can be found by clicking on the information icon (i) displayed next to Additional Local Charges on the search results page. The cost for any selected optional extras will also be displayed throughout the booking process.

  • Yes, you can select GPS (Sat Nav) hire as an additional option when booking car hire at some locations. It must be requested when booking and paid for in local currency to the car rental provider when collecting the vehicle.

    On step one of the booking process, an option to select a Sat Nav and associated costs will be displayed where available.

    Sometimes the Sat Nav is included in the headline price. If so, this will be shown next to applicable vehicles on the search results page. USA is the most common place that you will see this.

  • Yes. We offer the facility to hire child seats and booster seats. They must be requested when booking and are paid for in local currency to the car rental provider when collecting the vehicle.

    On step one of the booking process, you will be advised of the cost to hire a child seat. You can also select the number required here.

    The charges for these are stated when booking and vary depending upon the chosen car rental provider. Child seats and booster seats must be fitted by a parent or guardian.

  • As a UK based car hire broker, we operate with a number of car rental providers at each location, each with their own terms and conditions and charges in place for additional extras and fees.

    On a search result, the vehicles displayed as available will be with different car hire companies. Each provider's terms and conditions are displayed next to each individual vehicle. Any applicable local charges can be found by clicking on the information icon (i) displayed next to Additional Local Charges on the search results page.

    The cost for any selected optional extras will also be displayed throughout the booking process.

  • Yes. In some locations winter tyres can be selected as an additional option when booking car hire. During the winter season, in certain locations it is mandatory to have winter tyres.

    Car rental providers that include the cost of winter tyres in their price will have Winter Tyres Included next to the vehicle description on the search results page.

    Where winter tyres are not included, they must be requested when booking and paid for in local currency to the car rental provider when collecting the vehicle.

    On step one of the booking process, an option to select winter tyres and associated costs will be displayed where available.

  • Yes, in certain locations snow chains can be selected as an additional option when booking car hire. They must be requested when booking and paid for in local currency to the car rental provider when collecting the vehicle.

    On step one of the booking process, an option to select snow chains and associated costs will be displayed where available.

  • No, we do not offer the ability to request a roof rack at any location.

  • Yes. You can select Ski Rack hire as an option when booking car hire at some locations. It must be requested when booking and paid for in local currency to the car rental provider when collecting the vehicle.

    On step one of the booking process, an option to select a ski rack and associated costs will be displayed where available.

Problems with Your Car Hire Voucher

  • We do not require you to provide the details of any additional drivers during the booking process. For this reason, the additional driver's details will not be displayed on your pre-paid car hire voucher.

    Upon collection of the vehicle, any additional drivers must bring a valid driving licence, or International Driving Permit. They will be then be added to the rental agreement.

    Please see the information icon (i) displayed next to the heading Licence Requirements shown throughout the booking process for more information.

  • Please check if you have the 'Adobe Reader' software installed on your computer, if not, this can be downloaded from the Adobe website. If Adobe Reader is already installed, "save" the file to a location on your hard drive then open it using Adobe Reader.

    If this issue persists please contact us.

  • You should receive a confirmation email your pre-paid car hire voucher attached within 48 hours of making a booking.

    If you have not received any correspondence from us within 48 hours, please check the junk/spam folder in your email account. For further assistance please contact us.

    Alternatively, login to My Account where you can you check on the status of your booking and download your pre-paid car hire voucher.

Visiting Another Country

  • Some car rental providers will allow you to take the vehicle across the border into a different country. However, some countries are restricted and some companies do not allow their vehicles across any borders. You can check if a car rental provider allows a vehicle into a particular country and if there is a charge for this on step one of the booking process.

    REMEMBER: As we work with a number of car rental providers at each location, cross border charges and countries in which you are permitted to travel can vary for each vehicle. It is advisable to check more than one vehicle to find the most favourable option for you, or contact us to find the most suitable.

My Account

  • First re-type the email address and password to make sure they are correct.

    If you are not sure about your password, click on the forgot password? link. You will then be asked to enter your email address and check the box "I am not a robot." Sometimes a captcha may appear, please fill this and submit it. You will then be sent an email with instructions on how to reset your password.