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Our Promise.

We are committed to protecting your privacy. This Privacy Policy explains the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We may need to update our Privacy Policy from time to time. We’ll inform you of any significant changes, however, you are welcome to come back and check this at any time.

How and why do we use your personal information?

We collect information about you for a number of important reasons as follows:

  1. To process your order. We need information from you in order for us to process your booking correctly; this includes passing some of your information on to our car rental partners.
  2. To provide the best possible service. Without your contact information, we may be unable to help you in the event of any changes or problems.
  3. To save you time. It is useful for us to retrieve your information for future bookings which can save you time and effort.
  4. A booking through an agent. In the event that the booking is through an agent, we pass on a few of your details which help the agent to track their bookings and provide a better service.

What personal information do we collect?

The type of information we will collect from you includes:

  • Your Name
  • Address
  • Contact Telephone Numbers
  • Email Address
  • Credit/Debit Card Details

Please Note: Under no circumstances will we pass on your credit/debit card details to our car rental partners or agents.

We will never collect sensitive information about you without your explicit consent.

Where your personal data may be used?

In order to fulfil your car rental booking, we will need to share some of your personal data with third parties. In some cases your personal data may be transferred outside the EEA (European Economic Area).

We do not trade or share your information with other companies for marketing purposes.

Keeping you updated.

We may email you occasionally about changes to our service and other relevant information. We always give you the chance to opt-out of future mailings.

If you have given us consent for direct marketing, we may send communications based on the pages you have visited or the actions you have taken on our website.

How long will we keep your data?

When you make a booking with us, we’ll keep the personal data you give us for up to 5 years, so we can comply with our legal and contractual obligations.

What rights do you have over your personal data?

Where you have given us your consent to use your personal data, you have the right to change your mind and withdraw that consent at any time unless we believe we have a legitimate overriding reason to continue processing your personal data.

The information we hold will be accurate and up to date. You have the right to check the information that we hold about you by contacting us, however in order to protect your information, we will ask you security questions to identify you. If you find any inaccuracies, we will delete or correct it.

To request a copy of your information, please contact Data Protection Officer, Zest Car Rental, Nelson House, Church Street, Dereham, Norfolk NR19 1DJ, or email dataprotection@zestcarrental.com. To ask for your information to be amended, please update your online account, or contact our Customer Support team.

How do we secure your personal data?

The information which we hold is securely stored in accordance with our security policy and the law. All pages that request any of your personal data are served over a secure connection. We make sure that our systems are running the latest software and all latest security updates and patches are installed to provide maximum security. The premises where your information resides is equally secure against unauthorised entry. Policies are also in place to prevent data theft by employees.

If you have any concerns about privacy

We hope that we can resolve any query or concern you raise about our use of your information.

You have the right to lodge a complaint with a supervisory authority, in particular if you live or work within the European Union (or European Economic Area). The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/global/contact-us/.

Cookies

We use technology to track the pattern of behaviour of visitors on our site.  This includes the use of "cookies" which are stored on your computer. You can modify your browser settings to prevent this from happening. Click here for detailed information about the cookies we store on your computer.

We may display specific advertising when you are browsing the internet based on the pages you have visited on our website. 

 

Telephone calls to our office may be recorded in order to fulfil our legal requirements.

If you have any questions/comments about privacy, you should contact us.

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