How does Zest Car Rental compare to other car rental companies within trade and B2B?
Better trust signals
The car rental industry is known for its unreputable practises, hidden costs, pushy sales, and pitfalls that get customers stuck with large fees after the rental finishes. At Zest, we are dedicated to avoiding these practices by only working with trusted providers and offering excellent customer support throughout every step of the rental process. Because of this, we have been acknowledged by multiple trust signals as well as gleaming reviews on Trustpilot, Google, and Feefo!
- We have been stated as the only Which? Recommended Car Hire Broker in Which? Travel magazine’s annual report after scoring at the top of their survey every year since 2013.
- We have been awarded the Feefo Gold Trusted Service award from 2015-2020 which has led to our Platinum Trusted Service Award from 2020-2023.
- Zest is also a partner with ABTA – The Travel Association.
- Member of the BVRLA trade body (British Vehicle Rental and Leasing Association).
- 4.8 Trustpilot rating accumulated over 3,250 customer reviews.
- 4.7 Google rating accumulated over 700 customer reviews.
- 4.9 Feefo rating accumulated over 220 customer reviews.
Exclusive inclusions with every booking
When renting a car through Zest, you can expect to have a number of built in B2C inclusions as well as additional exclusive B2B inclusions for trade only.
- Fair fuel policy on every booking
- Full customer support with 24/7 phoneline.
- Breakdown assistance.
- Excess protection either through Zero Excess Liability or through Excess Reimbursement Insurance (ERI).
- Industry leading Top-up insurance available at an unbeatable price.
- Book Now Pay Later scheme with an additional credit scheme available for trade partners.
- Free cancellation up to 2 hours before the rental begins (B2B exclusive).
- Exclusive B2B rates on rentals.
- API Integration.
More attentive customer support
Poor customer service can be the make or break between a positive or negative holiday experience… Our UK based call centre ensures that every car rental experience is hassle-free and that minor problems are promptly distinguished before they become major.
Within a short period, you can be on the phone to one of our dedicated customer support advisors that will be willing to assist with any car rental issues, queries, and questions. Some brokers may have a cut off period for customers, whereas we like to provide our services on a 24/7 basis. We offer an Out of Hours phoneline for emergencies only. So, wherever you or your customers are in the world, you can rest assured we are on hand to solve any issues that are being faced!
Office operating hours:
Monday to Friday: 08:00 HRS – 19:00 HRS (UK)
Saturday & Bank Holidays: 08:00 HRS – 17:00 HRS (UK)
Sunday: 10:00 HRS – 16:00 HRS (UK)
FCA backed car rental insurance
To ensure a gold-standard level of protection, we’re the only brokers offering FCA backed car rental insurance. Our Top-up insurance is the top level of cover available provided by us. Your customers will receive reimbursement cover against loss or damage to the vehicle not covered by the standard car hire insurance such:
- Damage to the wheels or tyres
- Glass damage
- Damage to the underside of the car
- Roof damage
- Losing or breaking the car keys
- Mis-fuelling
- Being locked out of the car
- Battery failures
It depends on the providers exact product, but in general, our Top-up insurance is cheaper than the provider’s cover.
Schedule a call with Zest
Interested in a trade partnership with Zest? We’ll be more than happy to learn more about your business and discuss trade opportunities, give us a call or email us on: agents@zestcarrental.com
