I collected the vehicle late in the evening making it difficult to do a damage assessment. I was informed that as long as I could provide a damage report by the following morning 10am with photos that this would be sufficient. The collection process was seamless as was the vehicle return.
George Wills, 3 months ago
Zest is excellent and I highly recommend them
Mairi Bull, 6 months ago
Excellent as always thank you Zest
Harold McKee, 7 months ago
Good information, clear contract details, all questions immediately answered.
Andreas Becker, 7 months ago
Great service. Provided excellent advice when I had a problem, which was resolved straight away. Would use Zest every time now, without hesitation and will recommend to friends and family.
Greg Innocent, 8 months ago
Finding Drivalia was no issues, the instructions on the Zest pre paid voucher were very clear and precise. The receptionist at Drivalia was extremely friendly and helpful and the car was ready and waiting for us. My only slight concern on collecting the vehicle was the amount of small scratches, scrapes and dings on the cars bodywork, plus a chip in the windscreen and all four alloy wheels had been ‘curbed’. Yes, it was all just minor and superficial damage but I did not want to be accused of causing any of this pre existing damage when I returned the car. So at the suggestion of the receptionist, I took photos and a walk around video of the vehicles exterior condition prior to driving away.
That said the car itself was extremely clean and I must say that mechanically, it felt and drove like a brand new car. It was also very well equipped. Heated seats, heated steering wheel, ac, cruise control etc.. etc..
Returning the vehicle was easy and very fast with no issues. The shuttle bus to and from Stansted airport was very efficient.
I would use Drivalia again and I would also recommend them.
Richard Asker, 9 months ago
I was very happy with the service and car I hired.
janet hales, 10 months ago
First time using Drivalia but will use again, the car was not pristine so has obviously had a hard life by renters but drove fine and to be honest made me feel less anxious about the return process. I'm usually a nervous wreck when over zealous staff check vehicles with a magnifying glass to find a teeny tiny mark that isn't noticeable by the naked eye!
Staff very pleasant, a good experience. I will definately use this provider in future
Carol French, 10 months ago
Have previously had some negative experiences when hiring a car in the UK. Delighted to have found such an efficient and reliable company - will definitely be back.
